Aventuras Tepuy Privacy Policy

Effective Date: November 21, 2024

1- Introduction

Aventuras Tepuy (hereinafter referred to as "we", "us", "our" or "the Company") is committed to protecting the privacy of our users. This Privacy Policy describes in detail how we collect, use, store, and protect your personal information when you use our website, mobile applications, and services (collectively, the "Services"). By using our Services, you are accepting the practices described in this Privacy Policy. We recommend that you read this document carefully and make sure you understand it in its entirety.

2 - Information We Collect

2.1 Information provided directly by you:

• Full name:
• Contact information (email, phone number, mailing address)
• Date of birth
• Payment information (credit card number, expiration date, security code)
• Travel and accommodation preferences
• Passport or ID card information
• Medical information relevant to your trip (allergies, special conditions, etc.)

2.2 Information Collected Automatically:

• IP address
• Browser Type and Operating System
• Pages visited on our website
• Date and time of visits
• Geolocation information (if enabled)

2.3 Information from third parties:
We may receive information about you from third parties, such as social networks, if you choose to link your account with us.

3 - How We Use Your Information

We use your personal information for the following purposes:

• Process and confirm travel bookings
• Facilitate payments and transactions
• Provide travel services and customer support
• Communicate with you about your booking, itinerary changes, or relevant travel information
• Personalize and improve our Services
• Send newsletters and promotional offers (if you have given your consent)
• Perform data analysis and market research
• Prevent fraud and improve the security of our Services
• Comply with legal and regulatory obligations

4 - Legal basis for processing

We process your personal information based on one or more of the following legal bases:

• Performance of a contract with you
• Our legitimate interests
• Your Consent
• Compliance with legal obligations

5 - Sharing information

We do not sell your personal information. However, we may share your information with:

• Service providers (hotels, airlines, transport companies, etc.) required to complete your booking
• Marketing and advertising partners (with your consent)
• Technology service providers who help us operate our business
• Government authorities or law enforcement agencies when required to do so by law or to protect our legal rights

6 - International Data Transfers

Since we operate internationally, your personal information may be transferred to and stored in countries outside of your place of residence. We ensure that these transfers comply with applicable data protection laws and that appropriate security measures are in place.

7 - Data Security

We implement technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These measures include:

• Encryption of data in transit and at rest
• Strict access controls
• Regular monitoring of our systems for potential vulnerabilities
• Safety training for our employees

8 - Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this policy or as required by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations
• Recommendations from data protection authorities

9 - Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Right of Access: Request a copy of the information we hold about you
• Right to rectification: Request the correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information
• Right to object: Object to the processing of your information
• Right to restriction of processing: Request that we restrict the processing of your information
• Right to data portability: Receive a copy of your information in a structured, machine-readable format
• To exercise these rights, please contact us through the means provided at the end of this policy.

10 - Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

11 - Children's Privacy

Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe that we have collected information from a minor, please contact us immediately.

12 - Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via our website or by email.

13 - Contact

If you have questions, comments, or requests regarding this Privacy Policy, please contact us through the means provided on our website.

14 - Supervisory Authority

If you are not satisfied with our response to your privacy request, you have the right to lodge a complaint with the relevant data protection authority.

This Privacy Policy is governed by the laws of Venezuela and other applicable international regulations, including the European Union's General Data Protection Regulation (GDPR), where applicable.