Frequently Asked Questions
About Reservations
How can I make a reservation?
You can make your reservation directly on our website, by phone or by email. Our customer service team is available to help you through the entire process.
What is the cancellation policy?
Our cancellation policy varies depending on the type of booking and the destination. In general, we offer free cancellations up to a certain number of days before the trip. We recommend that you review the specific terms at the time of the booking.
Can I change my booking?
Yes, in most cases it is possible to modify your booking. However, additional charges may apply depending on the exchange rate and proximity to the date of travel.
What happens if my flight is delayed and I don't arrive in time for my booking?
We recommend contacting us as soon as possible if you experience delays in your trip. We will do our best to adjust your booking according to the circumstances.
About payments
What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and PayPal. In some cases, we may also accept cash payments for bookings made in our physical office.
Is it safe to pay online?
Yes, we use secure and encrypted payment systems to protect your financial information. We never store your full credit card details.
Can I pay in installments?
For certain packages and tours, we offer the option of payment in installments. Specific conditions will be detailed during the booking process.
What currency is used for payments?
Our prices are generally in US dollars, but we can also accept payments in bolivars based on the exchange rate of the day.
If you have any additional questions that aren't covered here, please don't hesitate to contact us. We're here to make your travel experience as pleasant and hassle-free as possible.
About destinations
What is the best time to visit Venezuela?
Venezuela can be visited all year round, but the dry season (December to April) is generally considered the best for most destinations. However, this can vary depending on the specific region you plan to visit.
Is it safe to travel to Venezuela?
Safety is our priority. We work with reliable suppliers and keep you informed about current conditions. We recommend you follow the instructions of our guides and stay in the recommended tourist areas.
Do I need a visa to visit Venezuela?
Visa requirements vary depending on your nationality. We recommend that you check with the Venezuelan embassy or consulate in your country before traveling.
What vaccinations do I need to travel to Venezuela?
It is recommended to stay up to date on routine vaccinations and consider additional vaccinations such as yellow fever, especially if you are traveling to certain regions. Check with your doctor or a travel medicine center before your trip.
About additional services
Do you offer travel insurance?
Yes, we offer several travel insurance options. We strongly recommend purchasing insurance that covers medical emergencies and cancellations.
Can you arrange transfers from the airport?
Yes, we offer transfer services to and from major airports in all our destinations.
Do you offer customized tours?
Absolutely. We can design tailor-made itineraries according to your interests, budget, and available time.
Do you have guides who speak languages other than Spanish?
Yes, we have guides who speak several languages, including English, French, German and Italian. Please specify your language requirements when making your reservation.
About company policies
What is your sustainability policy?
We are committed to sustainable tourism. We work with local suppliers, promote environmentally friendly practices, and support community projects in the destinations we visit.
Do you have a non-discrimination policy?
Yes, we are proud to offer our services to all travelers without discrimination based on race, gender, sexual orientation, religion, or nationality.
How do you handle complaints or suggestions?
We value feedback from our customers. You can submit any complaints or suggestions through our online form, by email or directly at our offices. We promise to respond within a maximum period of 48 hours.
Do you have a data protection policy?
Yes, we respect your privacy and comply with data protection regulations. You can view our full privacy policy on our website.
